X Video Downloader

Support

Contact the X Video Downloader team

Stuck on a download, found a bug, or have an idea? Pick the channel that suits you — every message is read by the people who build the extension.

Talk to the team

Direct support chat

For a specific problem with X Video Downloader: failed downloads, bugs, or anything that needs one-on-one help.

Open support chat

WhatsApp Group

Community & updates

Join other users for quick questions, setup tips, feedback and release news.

Join WhatsApp Group

Telegram Group

Community & updates

Prefer Telegram? Join the group for questions, feedback, ideas and release news.

Join Telegram Group

Get a faster fix

Help us diagnose the problem

Including these details in your first message usually saves a round of questions.

Please remove or blur any private information before sharing screenshots.
  1. 1
    Extension versionOpen chrome://extensions and copy the version shown under the extension.
  2. 2
    Chrome version and OSFor example: Chrome 153 on Windows 11 or macOS 16.
  3. 3
    The post linkThe x.com URL of the post where the download failed.
  4. 4
    What you triedVideo, GIF or photo, and which quality setting was selected.
  5. 5
    What happenedThe error message, or what you expected versus what you got.

FAQ

Before you reach out

Which channel should I use?

Use the support chat for a specific problem you want help with one-on-one. Join the WhatsApp or Telegram group for general questions, tips and release news.

A video will not download. What should I check first?

Reload the x.com tab, make sure the extension is enabled, and try a lower quality setting. If it still fails, send us the post link and your extension version.

Can I request a feature?

Yes. Tell us what you want to do and why. Feature ideas from users directly shape what we build next.

Do I need to share personal information?

No. We only need the details listed above. Please crop or blur anything private before sending screenshots.